AIMS Power Reviews

The assistance I received was top-notch. Andrew really made an effort to grasp my power requirements and the layout of my system. He offered straightforward, clear, and precise information that helped me wrap up and check my battery power setup. Plus, he was super quick about it.

Outstanding assistance. Quick replies and straightforward explanations.

The communication was top-notch. Jay was awesome to collaborate with, sorted out the issue, and got it shipped the very next day. I would surely suggest AIMS Power to my friends and family.

I've owned a 3000-watt inverter charger since 2014. For the first few years, I kept losing the control board roughly every nine months. The tech support team was fantastic and addressed all my concerns. We found out that the electrical panel at my cabin had the ground and neutral connected, and after fixing that, it has been running smoothly ever since. I reached out to tech support yesterday, and once again, they were super helpful.

I’m revising my earlier feedback. My past issues with a service request have been sorted out thanks to the outstanding help from tech support engineer Andrew Frey. Huge shoutout to Andrew for fixing the problem and swiftly diagnosing and mending my inverter unit. I’m back to trusting AIMS Power completely.

I've never encountered such awful customer service from any company before. Jay Jones in Tech Support seems to have been trained to make sure that their subpar inverter generator products are never eligible for refunds. My generator, which had under 200 hours of use, just quit after running for only 30 minutes during its monthly maintenance. His standard excuse was that it had been exposed to water, claiming it was my fault it stopped working. Prior to that failure, it took a good thirty minutes to get it started after cranking and recharging the battery multiple times. Aims products are poorly designed, and their customer service is even worse. Just steer clear of them!!!

I've been using an AIMS power inverter/charger, 24 volt and 3000 watt, since May 2020. The inverter has quit functioning in power saver mode, although it still operates in regular mode. To make matters worse, the charger has completely stopped working. I know this unit is out of warranty, but I reached out through their website for some guidance or possible solutions. Unfortunately, I haven't heard back at all. When it comes time to get a new inverter, I definitely won't be choosing another AIMS product.

They don’t back up their product at all. My inverter charger stopped functioning, and they claimed my dip switches were incorrectly set. All my appliances were running fine before this problem popped up. So, no warranty for me. According to the manual, the only switch that needs to be specific is the hertz sw4.

Jay Jones offered some truly priceless technical guidance that helped my husband set up an AIMS inverter. He was super kind, courteous, and really patient while walking us through the process over the phone. He understood how crucial the inverter was for our daughter’s business and was dedicated to making sure everything was completed. What a fantastic employee and a great person!

Jay in tech is a total rock star! He deserves major props for his know-how and the way he treats customers. His eagerness to assist folks in getting things sorted is truly commendable.

I had a query about the wiring. The tech provided me with a diagram that sorted it all out. Much appreciated, Jay!

Andrew answered my questions quickly and clearly, which really helped me add an AC distribution panel to my van. The Aims inverter is a fantastic addition, plus the support has been top-notch!

Aims support really helped me out when I was trying to set up my $2000 high-tech inverter after the warranty had run out. The inverter was acting up, and I covered the shipping costs, but it returned functioning properly. That was back in 2012, and today they provided me with solid tips on adding another solar panel. These folks are awesome!

I placed a big order for inverters, and it got processed and shipped in just a couple of days. They were packed on pallets and sent via LTL. I received tracking info, which let me keep an eye on the shipment. Everything went smoothly!

Thanks, Chris.

Called customer service and Jay responded right away about an issue. He provided guidance on the next steps and was eager to ensure we had the unit fixed in no time. Really impressed up to this point, and I'm happy we chose AIMS.